Refund Policy

Last updated: August 2026

This policy explains the refund window, review scope, request method, and payment return rules for QPVPN subscription services. Before submitting a request, check the order status, payment channel, and account usage. A refund request does not prevent users from submitting a standard service ticket about route quality, client connectivity, or billing records.

Refund Window and Eligibility

A full, no-questions-asked refund may be requested within 30 days of the first payment. “No questions asked” means users do not need to provide additional proof for subjective experience or changing needs. Requests must still meet this policy’s requirements for account compliance, valid orders, and usage scope. The refund window begins when the first payment order is completed.

This commitment applies to valid orders created by the first payment. Renewals, upgrade price differences, duplicate purchases, and other non-first-payment orders are not automatically covered. For duplicate charges, abnormal order statuses, or payment results that do not match account benefits, submit a ticket for review. When an upgrade occurs mid-term, the price difference is converted according to the remaining days; refund decisions are based on the actual settlement records in the order and account.

Situations That May Not Qualify for a Refund

In the following situations, QPVPN may deny a refund based on order records, traffic records, and account status, or request additional information before making a decision:

• The request is submitted after the specified refund window;
• Traffic has been used excessively within a short period, clearly beyond what is reasonably needed to verify routes, platform compatibility, and basic connectivity;
• The account has resold subscriptions, shared access credentials, interfered with route operation, or violated the Terms of Service;
• The order has been reversed or charged back by the payment channel, or the same payment is being processed through another channel;
• Information sufficient to locate the order and payment records cannot be provided.

Route performance may vary by region, carrier, and network period. If an issue may be resolved by switching routes, updating the client, or adjusting the protocol, support staff may first provide troubleshooting guidance. Users may still submit a refund request within the applicable window.

Request Process and Required Information

Refund requests must be submitted through an account ticket. After signing in, open “Submit a Ticket,” choose the order- or refund-related topic, and identify the order to be reviewed. To help match records, provide the username, order ID, payment method, payment transaction reference, and the order item for which the refund is requested. Do not submit personal information unrelated to the order.

After submission, QPVPN will verify the first payment date, order status, account usage records, and payment result. If information is missing, the ticket will list what needs to be added. Once the review is complete, the result will be updated in the account ticket. Do not submit multiple requests for the same order, as this may cause payment statuses to be processed in parallel.

Refund Method and Settlement Time

Once approved, funds will generally be returned through the original payment path. Alipay and WeChat Pay orders are handled according to the refund capabilities of their respective payment channels. After a refund is marked as processed, the actual posting time still depends on the payment provider’s settlement progress, account status, and channel rules. QPVPN makes no additional promise about the payment provider’s processing time.

If the original payment path is no longer valid, the channel refuses the refund, or the order information cannot be matched automatically, support staff will explain the available next steps in the original ticket. Users should verify transaction reference details in the ticket and avoid submitting refund information to unrelated pages or third parties.

USDT and Special Payment Situations

USDT is an on-chain payment and usually cannot be automatically returned through the original route like Alipay or WeChat Pay orders. After approval, the applicant must confirm in the ticket the transaction details matching the original payment record, the receiving address, and the relevant network. An incorrect address or network may make the funds unrecoverable, so confirmation is required again before processing.

On-chain refunds are handled according to the network and address that can actually be used. If processing is unavailable because of a network mismatch, invalid address, unverifiable transaction record, or temporary unavailability of an on-chain service, the ticket will retain its current status and explain the required information. Refunds submitted through any payment method are governed by the formal ticket record in the account and the final processing status.